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Video/Audio Streaming FAQ

System requirements to stream

  • For Video and Audio flash stream, please install the latest Adobe flash player (with h.264 support) onhttp://www.adobe.com/products/flashplayer
  • Supported Operating System: Microsoft Windows & MAC.
  • Supported Browsers: Firefox, Internet Explorer, Opera, Google Chrome and Safari.(Please install the latest versions).
  • Please remember to check your volume setting before trying to access the stream! Enough dedicated Internet bandwidth is required to receive the stream 1.6Mbps and 300Kbps is required for the stream.

Common Problems

Firewall Settings

  • Firewalls and security protection software can sometimes block receiving Internet streams. You may need to open additional ports in a firewall or allow streaming via a security protection application to enjoy streamed content. A tutorial is available that describes how to configure most firewalls for Flash Media streaming, Click here to open this.

Flash Player Problems

No audio

  • If the stream plays but there is no audio, check the media player and soundcard’s volume (check that it is not muted). If you have excluded that the problem is at your end, it may well be that there is a problem with the audio source of the stream – in such case contact us on videosupport@ann7.com

Nothing happens when I click the listen live link?

  • Most likely it’s because you have a pop-up blocker installed. Please allow pop ups / temporary allow pop ups in your browser. It might also be that there is a firewall blocking the live stream – some companies set up proxies/firewalls that prevent access to external streaming sources. If this is the case, please contact the IT department of your company for assistance.

The streams cuts out and interrupts?

  • There are delays introduced by congestion on the Internet and sometimes by contention for use of your Internet connection. Unfortunately, there is not much that we can do to rectify this problem. If you are on a slow or shared office connection this may occur frequently due to high contention. Try accessing the stream during less busy periods, or use another Internet connection.

Contacting Streaming Support

  1. Elaborate what seems to be the problem when accessing the stream.
  2. Take a screen shot of your error.
    • Locate the ‘Alt’ and the ‘Print Screen’ Keys on your keyboard.
    • Press and hold the Alt key and then press the ‘Print Screen’ key.
    • Open a document or any other graphical software.
    • Paste the screen shot into this window by right-clicking on your mouse and selecting the ‘paste’ option.
    • Save your document and email it to videosupport@ann7.com